W sezonie letnim wielu mieszkańców stolicy wyjeżdża na urlop poza miasto i nie wykorzystuje wcześniej wykupionego biletu okresowego ZTM zakodowanego na karcie miejskiej lub legitymacji studenckiej. Co zrobić, by odzyskać pieniądze?
Zwrot gotówki jest możliwy tylko pod warunkiem, że bilet jest ważny. Pasażer otrzymuje wypłatę pieniędzy za dni, które pozostały do końca kontraktu, jednak kwota ta zostaje pomniejszona o opłatę manipulacyjną, która wynosi 20% ceny nominalnej biletu, lecz wartość ta nie może przekraczać 50 zł. Resztę kwoty dzieli się przez liczbę dni, na jakie został zakodowany bilet. Sumę do zwrotu ustala się mnożąc uzyskany iloraz przez liczbę dni, które pozostały do końca jego ważności.
By odebrać pieniądze, należy najpierw wypełnić odpowiednie oświadczenie, okazać dowód tożsamości lub przedstawić dowód zakupu (paragon, rachunek, faktura).
Zwrotu biletu imiennego zakodowanego na spersonalizowanej karcie może dokonać właściciel karty lub osoba przez niego upoważniona.
Bilety długookresowe (30- i 90-dniowe) zakodowane na elektronicznej karcie zbliżeniowej można zwracać w Punktach Obsługi Pasażerów zlokalizowanych w Warszawie, z wyjątkiem Punktu Obsługi Pasażerów Metro Ratusz Arsenał.
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